Refund policy

September 14, 2026 2026-09-14 13:11

Refund & Cancellation Policy

Last Updated: September 2026

At Vibes Travel Egypt, we understand that travel plans can change. This Refund and Cancellation Policy outlines the terms and conditions for canceling your booking and requesting refunds. Please read it carefully before completing your reservation.

1. General Cancellation Terms

All cancellation requests must be submitted in writing via email to info@vibestraveleg.com. The date of receipt of your written cancellation notice will be used to determine the applicable cancellation charges.

2. Cancellation Charges by the Customer

Cancellation fees are calculated based on the number of days before your tour departure date:

Days Before Departure Cancellation Fee
More than 60 days Full refund minus $50 administrative fee
45 – 60 days 25% of total tour cost
30 – 44 days 50% of total tour cost
15 – 29 days 75% of total tour cost
Less than 15 days 100% of total tour cost (no refund)
No-show / During tour No refund

3. Non-Refundable Items

The following items and services are non-refundable regardless of when the cancellation is made:

  • Domestic and international flight tickets (subject to airline policies)
  • Nile cruise deposits and confirmed cabin reservations
  • Hotel bookings marked as “non-refundable” at the time of reservation
  • Entry visa fees
  • Third-party service charges already paid on your behalf
  • Currency exchange losses
  • Bank transfer fees and payment processing charges

4. Nile Cruises & Special Bookings

Nile cruises, sleeper trains, hot air balloon rides, and certain hotel packages are subject to specific cancellation policies imposed by our suppliers. These policies may be stricter than our standard terms and will be clearly communicated at the time of booking.

5. Cancellations by Vibes Travel Egypt

In rare circumstances, we may need to cancel or modify your tour due to:

  • Insufficient bookings for group tours (minimum participants not met)
  • Safety concerns or travel advisories
  • Force majeure events (natural disasters, political unrest, pandemics, etc.)
  • Operational reasons beyond our control

In such cases, we will offer you one of the following options:

  1. A full refund of all payments received
  2. An alternative tour of equivalent value
  3. A credit voucher valid for 24 months toward a future booking

Please note we are not liable for any additional costs incurred by you (such as international flights, visa fees, or personal expenses) as a result of a tour cancellation by us.

6. Force Majeure

Vibes Travel Egypt shall not be liable for any refund, compensation, or damages in circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, storms)
  • Epidemics or pandemics
  • War, terrorism, or political unrest
  • Government-imposed travel restrictions
  • Airport or port closures
  • Airline strikes or transportation disruptions

In force majeure situations, we will work with you to reschedule your tour or offer credit vouchers whenever possible.

7. Trip Interruption

If you must cut your tour short due to personal reasons (illness, family emergency, etc.), we regret that no refund will be provided for unused portions of the tour. We strongly recommend comprehensive travel insurance that covers such situations.

8. Amendments Instead of Cancellation

Where possible, we encourage you to consider amending your booking rather than canceling. Amendments made more than 45 days before departure may be accommodated with minimal fees, subject to availability. Please contact us to explore your options.

9. Refund Processing

9.1 Refund Method

Approved refunds will be processed using the original payment method used at the time of booking. If this is not possible, an alternative method will be agreed upon in writing.

9.2 Processing Time

Refunds will be processed within 14 – 30 business days from the date of approval. Please note that additional time may be required for your bank or credit card provider to reflect the refund in your account.

9.3 Refund Fees

Any transaction fees, bank charges, or currency conversion losses associated with the refund will be deducted from the refund amount.

10. Travel Insurance Recommendation

We strongly recommend that all travelers purchase comprehensive travel insurance at the time of booking. Adequate travel insurance may cover:

  • Trip cancellation and interruption
  • Medical emergencies and evacuation
  • Baggage loss or delay
  • Flight delays and missed connections
  • Personal liability

Vibes Travel Egypt does not sell travel insurance directly. Please consult a licensed insurance provider in your country of residence.

11. Complaints and Disputes

If you are dissatisfied with any aspect of your tour, please raise the issue immediately with your tour guide or contact our office so we can attempt to resolve it during your trip. Formal complaints must be submitted in writing to info@vibestraveleg.com within 14 days of tour completion.

Complaints received after this period may not be considered for compensation or refund.

12. Chargebacks

Initiating a credit card chargeback without first attempting to resolve the issue with us directly is considered a breach of our Terms. We reserve the right to dispute unjustified chargebacks and recover associated fees.

13. How to Request a Cancellation or Refund

To cancel your booking or request a refund, please email info@vibestraveleg.com with the following information:

  • Full name of the lead traveler
  • Booking reference number
  • Tour name and departure date
  • Reason for cancellation
  • Preferred refund method (if applicable)

You will receive an acknowledgment within 48 hours and a formal response within 5 business days.

14. Changes to This Policy

Vibes Travel Egypt reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. The policy in effect at the time of your booking will apply to your reservation.

15. Contact Us

For any questions regarding cancellations, refunds, or this policy, please contact us:

By making a booking with Vibes Travel Egypt, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.